General FAQ

Do you accept returns?

All sales are final, however if the item is damaged upon reception please contact summitsoldesigns@gmail.com within 3 days of receiving your package so we can work together to quickly resolve the issue.

Do you do you custom work?

I am currently accepting custom orders for bracelets, beaded hat bands, and malas. I am not accepting customs for crochet or metal work. If you have a custom inquiry please contact me via Instagram DM or email. If you would like to see past custom work of malas or hat bands you can find photos on Instagram (@summit.sol.designs).

How fast will my package arrive?

I will do my best to ship your order within 3-5 business days of receiving the order. All domestic packages are shipped using USPS First Class Mail and can be expected to arrive in 3-7 business days from the shipping date. You will receive a tracking number upon shipping.

 

Bracelet FAQ

How should I care for my bracelet?

Your bracelet is a handmade item made with lots of love and should be treated as such. Please do not get your bracelet wet (showering, swimming, soaking with it on) as it will significantly decrease the integrity of your bracelet. Please remember to take care of your bracelet and treat it gently to get the most wear out of it. All bracelets are sent with care instructions.

What size are the bracelets?

Bracelets are one size fits most and have two sizing options available on every bracelet. If you believe your wrist is smaller or larger than the average wrist size and are concerned it will not fit, please reach out and we can discuss custom options.

Does the leather stretch?

The leather will begin to stretch once it is broken in and the bracelet has been worn a handful of times.

My bracelet broke, what do I do?

If you find your bracelet has broke and you would like it repaired, please do not hesitate to reach out via email or Instagram direct message. Please include the circumstances and a photo of the bracelet and if there are any missing beads. Most bracelet repairs are free of charge aside from shipping costs.

 

Crochet FAQ

How do I wash my crochet item?

All crocheted items should be gently hand washed with detergent and hung to dry. Please do not machine wash or machine dry!